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Tonia de Bruin
Email: t.debruin@qut.edu.au |
If you would like to complete a 10 minute survey on how BPM evolves within organisations, please click here. |
Principal Supervisor: Prof. Michael Rosemann
Associate Supervisor: Assoc. Prof. Glenn Stewart
Expected Completion: March 2008
Title: Business Process Management Maturity
Abstract: Organisations recognize the need for an increased process orientation and require appropriate frameworks, which help to scope, evaluate and progress their business process management (BPM) initiatives. This is evidenced by the plethora of emerging models that attempt to measure BPM maturity and/or capability. Despite their increasing number there are many issues with existing models including: a lack of a strong theoretical foundation; limited empirical testing; narrow scope; and a lack of support from a rigorously developed assessment instruments. This research uses a multi-method approach to address these issues. Initial efforts are focused on the development of a holistic, theoretically sound, rigorously developed and tested BPM maturity model. The proposed model leverages existing BPM knowledge and incorporates contemporary BPM thinking using a combination of research methods including literature review, the Delphi technique, case studies and embedded surveys.
Furthermore, whilst there has been significant research in the BPM domain, little has occurred with respect to developing BPM theory. As the BPM maturity model is designed to assess the progression of BPM practices it provides a solid platform from which to further explore how BPM evolves within organisations. As such, this research will aim towards a theory on the evolutionary path/s of BPM within organisations.
Documentation
T. de Bruin
Strategies for Increasing Executive Commitment to BPM
Proceedings of the 16th European Conference on Information Systems (ECIS 2008), Galway, June 9-11 2008
T. de Bruin
Insights into the Evolution of BPM in Organisations
Proceedings of the 18th Australiasian Conference on Information Systems (ACIS 2007), Toowoomba, Dec 5-7 2007
T. de Bruin & M. Rosemann
Using the Delphi Technique to Identify BPM Capability Areas
Proceedings of the 18th Australiasian Conference on Information Systems (ACIS 2007), Toowoomba, Dec 5-7 2007
T. de Bruin & M. Rosemann
Towards Understanding Strategic Alignment of Business Process Management
Proceedings of the 17th Australasian Conference on Information Systems (ACIS 2006), Adelaide, Dec 6 - 8 2006.
T. de Bruin
Evaluating and Advancing BPM using a BPM Maturity Model (Powerpoint, 1.72Mb)
Presention at
IQPC's Business Process Management Conference, Sydney, May 29 - 30 2006.
M. Rosemann, T. de Bruin & B. Power
A Model to Measure Business Process Management Maturity and Improve Performance (Word, 214Kb)
In: Business Process Management, J. Jeston and J. Nelis. Butterworth-Heinemann (2006), Chapter 27
T. de Bruin, M. Rosemann, R. Freeze, & U. Kulkarni
Understanding the Main Phases of Developing a Maturity Assessment Model (Word, 174Kb)
Presentation of "Understanding the Main Phases of Developing a Maturity Assessment Model" (Powerpoint, 846Kb)
Proceedings of the 16th Australasian Conference on Information Systems (ACIS 2005), Sydney, Nov 29 - Dec 2 2005.
T. de Bruin
Business Process Management Maturity Framework (Powerpoint, 276Kb)
Presentation at the ACIS 2005 Doctoral Consortium, Sydney, Nov 28 - 29 2005.
M. Rosemann, & T. de Bruin
Towards a Business Process Management Maturity Model (Word, 217Kb)
Proceedings of the 13th European Conference on Information Systems (ECIS 2005), Regensburg, May 26 - 28 2005.
M. Rosemann, T. de Bruin, & T. Hueffner
A Model for Business Process Management Maturity (Word, 127Kb)
Proceedings of the 15th Australasian Conference on Information Systems (ACIS 2004), Hobart, Dec 1 - 3 2004.
M Rosemann & T. de Bruin
Application of a Holistic Model for Determining BPM Maturity
Proceedings of the AIM Pre-ICIS Workshop on Process Management and Information Systems, Washington D.C., December, 46-60, 2004
Additional Information for Survey Access and Completion (Word, 92Kb)
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